How to configure Exchange 2010 Unified Messaging Server –step by step


An UM infrastructure is an integration of Microsoft Exchange Server, IP Gateway Conventional PBX and IP-PBX to deliver voicemail, greetings and customer messages to a single outlook client.  Microsoft Exchange Server Unified Messaging (UM) combines voice messaging and e-mail messaging into a single messaging infrastructure. Unified Messaging puts all e-mail and voice messages into one Exchange 2010 mailbox that can be accessed from many different devices. After Unified Messaging servers have been deployed on a network, users can access their messages using Outlook Voice Access, from any telephone, from a mobile phone, or from the computer.
Windows Server 2012 Step by Step

Systems Requirements

Microsoft Certified PBX and IP Gateway

Microsoft Telephony Advisor for Exchange Server

Exchange 2010 pre-requisites

Unified Communication Architecture

image

To install Unified Messaging Server Role on Exchange 2010

  • Log on to the server on which you want to install Exchange 2010
  • Insert the Exchange 2010 DVD into the DVD drive (or browse to your install location). If Setup.exe doesn’t start automatically, navigate to the DVD drive and double-click Setup.exe
  • On the Start page, click Choose Exchange language option. Select Install only languages from the DVD
  • In the Exchange Server 2010 Setup wizard, on the Introduction page, click Next.
  • On the License Agreement page, review the software license terms. If you agree to the terms, select I accept the terms in the license agreement, and then click Next.
  • On the Error Reporting page, select Yes, and then click Next.
  • On the Installation Type page, click Custom Exchange Server Installation.
  • On the Server Role Selection page, select the UM server role
  • On the Customer Experience Improvement Program page, choose the appropriate selection for your organization, and then click Next.
  • On the Completion page, click Finish

After you install and configure the Unified Messaging server, You must create the following objects after you successfully install the Unified Messaging server role:

  • Dial Plan objects
  • IP Gateway objects
  • Hunt Group objects
  • Mailbox Policy objects
  • Auto Attendant objects
  • UM Server objects

Once UM server configured. You must configure other UM devices such AudioCodecs IP Gateway, Siemens, Cisco or your preferred PBX, IP-PBX devices to work with Microsoft Exchange Server 2010 UM. Microsoft supported configuration “how to” guides are at the end this articles in PDF format.

How UM use Active Directory and HT server to Transmit Email

The Unified Messaging server role uses Active Directory site membership information to determine which Hub Transport servers are located in the same Active Directory site as the Unified Messaging server. The Unified Messaging server submits messages for routing to a Hub Transport server within the same Active Directory site. The Hub Transport server performs recipient resolution and queries Active Directory to match a telephone number, or another Unified Messaging property, to a recipient account. After the recipient resolution completes, the Hub transport server will deliver the message to the target mailbox in the same way as a regular e-mail message.

To Create UM Dial Plan

  • In the console tree, navigate to Organization Configuration > Unified Messaging.
  • In the action pane, click New UM Dial Plan.
  • In the New UM Dial Plan wizard
  • On the Set UM Servers page, click Add, and then, on the Select UM Server page, select the UM server that you want to add to the UM dial plan.
  • On the Completion page, confirm whether the dial plan was successfully created.
  • Click Finish to complete the New UM Dial Plan wizard 1183To enable Unified Messaging on an Exchange 2010 server
  • In the console tree, navigate to Server Configuration > Unified Messaging.
  • select the Unified Messaging server, Click on Enter Product Key to enter UM license
  • Once licensed, In the result pane, select the Unified Messaging server to enable.
  • In the action pane, click Enable UM Server 17To Create an UM IP Gateway
  • In the console tree, navigate to Organization Configuration > Unified Messaging.
  • In the work pane, click the UM IP Gateways tab.
  • In the action pane, click New UM IP Gateway.
  • In the New UM IP Gateway wizard
  • On the Completion page, confirm whether the UM IP gateway was successfully created.
  • Click Finish to complete the New UM IP Gateway wizard 4567To Create an UM Hunt Group
  • In the console tree, navigate to Organization Configuration > Unified Messaging.
  • In the work pane, click the UM IP Gateways tab.
  • In the result pane, select a UM IP gateway.
  • In the action pane, click New UM Hunt Group.
  • In the New UM Hunt Group wizard,view or complete the following fields,  Associated UM IP gateway ,Name  Dial plan   Click the Browse button to select the dial plan that will be associated with the UM hunt group.  Pilot identifier   An extension number or a Session Initiated Protocol (SIP) Uniform Resource Identifier (URI) can be used in this field.
  • On the Completion page, confirm whether the UM hunt group was successfully created
  • Click Finish to complete the New UM Hunt Group wizard. 192021To add a UM server to a dial plan
  • In the console tree, click Server Configuration.
  • In the result pane, select the Unified Messaging server.
  • In the action pane, click Properties.
  • On the UM Settings > Associated Dial Plans, click Add.
  • In the Select Dial Plan window, select the dial plan you want to add from the list of available dial plans, and then click OK.
  • Click OK again to accept your changes. 222324
  • To configure the start-up mode
  • In the console root, navigate to Server Configuration > Unified Messaging.
  • In the result pane, click to select the Unified Messaging server you want to set up.
  • In the action pane, click Properties.
  • On the UM Settings tab, in the Startup Mode drop-down list, select one of the following settings: TCP   Use this setting if the UM server is being added to only UM dial plans that are set to Unsecured but won’t be added to dial plans that are set to SIP Secured or Secured. In TCP mode, the UM server will only listen on TCP port 5060 for SIP requests. By default, the UM server will startup in TCP only mode. TLS   Use this setting if the UM server is being added to UM dial plans that are set to SIP Secured or Secured but won’t be added to dial plans that are set to Unsecured. In TLS mode, the UM server will only listen on TCP port 5061 for SIP requests.

    Dual   Use this setting if the UM server is being added to UM dial plans that have different security settings. In Dual mode, the UM server can listen on ports 5060 and 5061 simultaneously.

    Click OK.

    To configure number of concurrent voice calls

  • In the console tree, navigate to Server Configuration > Unified Messaging.
  • In the result pane, click to select the Unified Messaging server you want to set up.
  • In the action pane, click Properties.
  • On the UM Settings tab, in the Maximum concurrent calls text box, type the maximum number of concurrent voice calls.
  • Click OK. 22To view number of active calls
  • Click Start, click Programs, click Administrative Tools, and then click Performance.
  • In the Performance console, right-click the details pane, and then select Add Counters from the menu. You can also press CTRL+I to open the Add Counters window.
  • In the Add Counters window, in the Performance object list, select MSExchangeUMGeneral.
  • In Select Counters from list, select Current Calls, click Add, and then click Close.
  • In the Performance console, in the details pane, select the Current Calls counter to display the number of current calls.  To add UM Mailbox
  • In the console tree, navigate to Organization Configuration > Unified Messaging.
  • In the work pane, click the UM Mailbox tab.
  • In the action pane, click New UM Mailbox.
  • In the New UM Mailbox wizard
  • On the Completion page, confirm whether the UM Mailbox was successfully created.
  • Click Finish to complete the New UM Mailbox wizard 89   10

    To add UM Auto Attendant

  • In the console tree, navigate to Organization Configuration > Unified Messaging.
  • In the work pane, click the UM Auto Attendant tab.
  • In the action pane, click New UM Auto Attendant .
  • In the New UM Auto Attendant wizard
  • On the Completion page, confirm whether the UM Auto Attendant was successfully created.
  • Click Finish to complete the New UM Auto Attendant wizard  1112To verify UM mailbox property
  • In the console tree, navigate to Organization Configuration > Unified Messaging.
  • In the work pane, click the UM Mailbox tab.
  • Right click Newly UM Mailbox.
  • Click on Property  1314 1516       
  •  AudioCodecs Configuration Guide

    Siemens HiPath 4000 Configuration Guide

    Design Guide for Cisco Unified Messaging 1.0

    Cisco CallManager Express Configuration Guide

    CallManager for Cisco Unity Express Configuration Example

    Cisco Unity Express Command Reference Complete Book

    Command Reference for Cisco Unified Messaging Gateway (Cisco UMG) Release 8.0

    Cisco Unified Communication Software

    Cisco IP Phone

    Quick Start Guide for Outlook Voice Access 2010 

  • Cisco Unified Communications Manager Administration Guide, Release 7.1(2)Microsoft Exchange 2010 Unified Messaging PBX Configuration Note for Cisco Unified Communications Manager 7.0

     

About Raihan Al-Beruni

My Name is Raihan Al-Beruni. I am working as an Infrastructure Architect in Data Center Technologies in Perth, Western Australia. I have been working on Microsoft technologies for more than 15 years. Other than Microsoft technologies I also work on Citrix validated solution and VMware data center virtualization technologies. I have a Masters degree in E-Commerce. I am certified in Microsoft, VMware, ITIL and EMC. My core focus is on cloud technologies. In my blog I share my knowledge and experience to enrich information technology community as a whole. I hope my contribution through this blog will help someone who wants more information on data center technologies.
This entry was posted in Exchange Server and tagged , , , , , , , , , , , , , . Bookmark the permalink.

One Response to How to configure Exchange 2010 Unified Messaging Server –step by step

  1. Guruprasad Dangre says:

    Dear Raihan,

    Very nice documentation. Thanks a lot!!!

    Warm Regards,

    Guru

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s