Understand “X as a Service” or get stuck in “Pizza box as a Service”

“X or Anything as a Service” is an acronym used by many cloud provider and offering almost end to end services to a business. The most traditional use of “X” are Software as a Service (XaaS), Infrastructure as a Service (IaaS), Desktop as a Service (DaaS) and Platform as a Service (PaaS). The other use of “X” are Storage as a Service (SaaS), Communications as a Service (CaaS), Backup as a Service (BaaS), Disaster Recovery as a Service (DRaaS), Network as a Service (NaaS) and Monitoring as a Service (MaaS).

As a CIO or CTO of an organization have you had a business case of your organisation how your organization is benefited from “Anything as a Service”? How does it translate your business in terms of consumption of information technology if it was on premises comparing off the premises or so called cloud. The most service provider compete with each other getting a piece of pie from these cloud computing era. However to cut cost these provider going below the bench mark and taking the cloud into “Craig list” where everything offered cheap scarifying quality making it “Pizza box as a Service”.

Here are some guidelines for you to measure your workload, services and application before signing up with a cloud provider.

  1. What type of services or application you would like to migrate to cloud?
  2. Are you migrating tier 1 application to cloud?
  3. What is your peak demand of IO or IOPS for all virtual infrastructure, VDI, services and application?
  4. What is peak period latency requirement for an application and a service of your organisation?
  5. What is your peak bandwidth requirements?
  6. What is the up time requirements?
  7. What is SLA and SLR of your business with the service provider?
  8. Do you have penalty clause with the service provider?
  9. What is your RPO and RTO to business when choosing DRaaS?
  10. What is corporate compliance and data retention policy when choosing BaaS?
  11. Do you have good/great user experience matrix in your organisation?

Once you have answered these question, gather data from existing infrastructure and analyse your requirement than it’s time for you to;

  1. Prepare a business case for Anything as a Service
  2. Identify option1, option2, option 3 for cloud services
  3. Knowing cloud provider
  • Learn more about cloud provider hosting platform
  • Learn more about cloud provider engineering and support capabilities
  • Learn more about cloud provider outbound bandwidth and redundancy of network infrastructure
  • Learn more about redundancy of storage infrastructure of cloud provider
  • Who are the hardware and software partners of cloud provider
  • How user friendly is the management portal of cloud provider

4. Compare and select potential cloud provider

If you haven’t identified above criteria and you are aware that you signed up with a cloud provider who simply patch together a 1Gbe network, 1U rack server and Dell Compellent storage with few SATA disk than you signed for a “Pizza box as a service”. You know that your 2WD car is heading towards off road and you are about to get stuck in mud.

When comes decision making time, count every factor into account and make a decision that provide an outcome you want instead of cheap pizza box as a service which neither fulfil your requirement nor fulfil SLA of your business. Remember it’s about your business not the business of cloud provider.

About Raihan Al-Beruni

My Name is Raihan Al-Beruni. I am working as an Infrastructure Architect in Data Center Technologies in Perth, Western Australia. I have been working on Microsoft technologies for more than 15 years. Other than Microsoft technologies I also work on Citrix validated solution and VMware data center virtualization technologies. I have a Masters degree in E-Commerce. I am certified in Microsoft, VMware, ITIL and EMC. My core focus is on cloud technologies. In my blog I share my knowledge and experience to enrich information technology community as a whole. I hope my contribution through this blog will help someone who wants more information on data center technologies.
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